See what every conversation is telling you.
Review outcomes, topics, sentiment, latency and usage across voice and chat—then open the exact transcript behind any number.
The number and the conversation behind it
Aggregate trends help you spot a pattern. Transcripts, summaries and outcomes help you understand why it happened.
Live outcomes
See active conversations and completed outcomes without waiting for a batch report.
Transcript detail
Open any metric into the exact voice or chat transcript, summary and captured fields.
Intent & topics
Understand why people contacted the agent and which questions appear most often.
Latency & duration
Track response time, conversation length and the parts of the flow that create friction.
Usage & cost
Connect provider usage and spend to the agents, channels and outcomes that generated it.
Reviewable
Filter by agent, channel, topic or outcome and use evidence to improve the next version.
Improve the agent from real conversations
Deploy, observe what people actually need and make each version more useful than the last.