Knowledge base

Answers grounded in what you know.

Connect documents and business content once. Every voice and chat agent retrieves from the same trusted material instead of inventing an answer.

How it works

From document to useful answer in three steps

No fine-tuning, no prompt surgery. The knowledge pipeline turns documents into retrievable context automatically.

01

Upload your documents

Price lists, brochures, FAQs, policy PDFs — drag them into the agent's Knowledge tab. No formatting required.

02

Chunked and embedded

Each document is split into passages and converted to embeddings — a searchable map of everything your business knows.

03

Grounded answers everywhere

When someone asks a question, the agent retrieves the most relevant passages and answers from them—your material, in voice or text.

Why grounding matters

A confident wrong answer is still wrong

Grounded retrieval means the agent answers from your material or follows the fallback you defined when the evidence is missing.

Without grounding

“The premium plan is, uh, around two thousand rupees I believe, and it includes everything.”

Plausible, confident — and wrong. Now your rep has to walk back a quote.

With your documents

“Premium is ₹2,499 per user per month, and for five people you'd qualify for the annual rate.”

Pulled from page 2 of your price list — the same answer your best rep gives.

Retrieval testing

Test what it knows before a user does

The Knowledge tab includes a retrieval test tool: type any question a user might ask and see exactly which passages the agent would pull, from which document, with match scores. If the right chunk is not surfacing, you will know before the agent goes live.

Ask test questions against your uploaded docs
See matched chunks, sources and scores
Fix gaps by uploading a better document
Retrieval test3 chunks matched
What does the premium plan cost for a team of five?
price-list-2026.pdf · p.2match 0.91

Premium plan: ₹2,499/user/month. Teams of 5+ get the annual rate…

faq.docx · §Billingmatch 0.84

All plans are billed in INR with GST invoice issued automatically…

brochure.pdf · p.6match 0.79

Premium includes priority support and the full integration suite…

What to feed it

If it's written down, the agent can say it

Price lists

Quotes the exact plan, the exact number, with GST where your doc says so.

Product brochures

Explains specs and variants without inventing features you don't sell.

FAQ documents

Handles recurring questions consistently, in the language and tone you choose.

Policies & terms

Refund windows, delivery times, warranty periods — straight from the source.

Start building

Give your agent something to say

Upload a price list, run a retrieval test, and hear your own documents answer the phone.