WhatsApp

Your agent, on the app
your customers already use

Saient answers WhatsApp chats through the official Meta Cloud API—grounded in your knowledge, understanding intent and handing off when a person should take over.

Create your agent See voice agents
WhatsApp · inbound chat
Replied in seconds, scored when done
CustomerHi, do you have the 3BHK floor plan?
Saient agentYes! The 3BHK is 1,420 sq ft with two balconies. Want me to send the full brochure PDF?
CustomerYes please. And what's the price?
Saient agentIt starts at ₹1.1 Cr. I can connect you with our sales team for a site visit — does this week work?
Official Meta Cloud API

Built on the official API, not a hack

Saient connects through Meta's official WhatsApp Cloud API. No unofficial gateways, no rooted phones, no risk of your business number getting banned.

When a customer messages you, the agent replies instantly — in the customer's language, with answers drawn from the documents you've uploaded.

What it does

A chat channel with the same agent brain

Answers from your knowledge baseThe same documents that power your voice agent power WhatsApp replies. Price lists, FAQs, brochures — the agent quotes your material, not its imagination. Update a document once and every channel stays in sync.
Intent on every conversationChats are summarized and classified by intent, topic and outcome so your team opens WhatsApp to an organized queue instead of an unread pile.
Hand off to a human anytimeWhen a chat needs a person — a complex negotiation, a complaint, a big deal — it lands in your shared inbox with the full conversation history. Your team picks up exactly where the agent left off.
Honest scope

What this is — and what it isn't

WhatsApp on Saient is a conversation channel for people who message you. We don't do spam, and neither should you.

Built for
Replying to inbound WhatsApp messages, instantly
Answering product and pricing questions from your docs
Classifying intent and capturing structured context
Routing conversations to your team's inbox
Not for
Bulk broadcast marketing or promotional blasts
Messaging people who haven't contacted you
Buying or scraping contact lists

The same agent also handles phone calls, email replies and website chat.

Start building

Put an agent behind your WhatsApp number

Connect through the official Meta Cloud API and answer every chat — even the ones that arrive at midnight.

Create your agent Read the docs